Welcome to Voodoo Rabbit Fabric | We ship Australia wide and Internationally | Ph: 0422 215 053

FAQs

Shipping & Delivery
Orders are shipped within 1 - 2 business days. If there is an issue with your order we will hold it and contact you.
We use Australia Post to ship our orders (www.auspost.com.au). Our shipping days are Monday - Friday.

Delivery times (as per Australia Post)

Australia
- Standard Mail (3-7 business days)
- Express Delivery (1 business day within the Australia Post Express Post Network, some regional areas may take longer. More information can be found on the Australia Post Website.)  Please note that selecting Express Post does not mean that your order will be sent out quicker, it just means that when it is sent it will be via the Australia Post Express Post network.

INTERNATIONAL SHIPPING UPDATE
International shipping to New Zealand, UK and USA has been reinstated on a trial basis. Please be aware that there may be extended delivery delays to the delivery times supplied below, Express International Air Freight is being given priority over Standard International Air freight. Economy International Airfreight is not currently available. Shipping to all other countries will remain unavailable until further notice. Further information can be found on the Australia Post Website

New Zealand/Asia (3-10 business days)
- Economy International (no tracking) - cheapest international postage available but there is not tracked. If you select this option and the package goes missing it cannot be tracked and we except no responsibility for missing packages. No shipping emails are sent with this option.
- Economy International Registered (no tracking) - Same as Economy International but if the package goes missing Australia Post can do a search for it. No shipping emails are sent with this option.
- International with Tracking - You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
- International Express with Tracking - This is the fastest international shipping that we offer. You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.

International
- Airmail (5-15 business days)
- Economy International (no tracking) - cheapest international postage available but there is not tracked. If you select this option and the package goes missing it cannot be tracked and we except no responsibility for missing packages. No shipping emails are sent with this option.
- Economy International Registered (no tracking) - Same as Economy International but if the package goes missing Australia Post can do a search for it. No shipping emails are sent with this option.
- International with Tracking - You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.
- International Express with Tracking - This is the fastest international shipping that we offer. You will be emailed a tracking number and will be able to check the progress of your package, the tracking information is updated each time the package is scanned in each location it passes through.

More information on International delivery times can be found on the Australia Post Website. Please note that your order may be subject to duty/tax on arrival in your country, these fees are outside of Voodoo Rabbit Fabrics control. If you are unsure of the duty/tax threshold on imported goods for your country please look it up on your local governments customs website.

We except no responsibility for any untracked/unregistered orders that are delayed or lost via the postal system.

Tax (Australian Orders)
10% GST is included in all prices and applies to all orders shipped within Australia. 

Tax (International Orders)
10% GST is removed from the price on international orders on checkout. Customs or import taxes may be charged, please check with your appropriate government department to see if these charges will apply. These taxes are set by the government of each country and are out of Voodoo Rabbit Fabric's control.

Returns & Replacements
Please contact us within 7 days if there is a problem with your order. We quality check all items prior to shipping. We will exchange or refund, if your item is faulty or not what you ordered, however we do not provide refunds if you change your mind. All faulty / incorrect goods must be returned prior to refund / exchange.

There are no exchanges or refunds on cut fabric if you change your mind or make the wrong selection. If you have to colour match we recommend that you purchase the minimum amount first so that you can double check the colours. While we make every effort to represent colour accurately, every monitor is different and we cannot guarantee the colours you see will exactly match the colours of actual fabric and some colours just don't photograph accurately.

We can exchange items other than fabric but the customer is required to pay the cost of postage to send the item back to us (in a saleable condition, with all packaging intact) and for the replacement item to be reshipped.

Order Cancellations
If you would like to cancel an order that has not been shipped please let us know ASAP. You can either receive 100% refund as store credit otherwise you will be refunded the cost of the order less the merchant fees (these are not refunded to us by paypal/stripe/Afterpay if you cancel your order)

Viewing Orders
If you have set up an account with us then you can view all of your current and previous order. Log in to your account, you will be taken to your account page. Select My orders from the Left hand menu to see all of your Voodoo Rabbit Order. 

Updating Account Information
If you have set up an account with us then you can view and edit all of your account details. Log in to your account, you will be taken to your account page. Select Account Information from the left hand manu to change your name, email address or password.Select Address Book from the left hand menu to change your billing or mailing addresses.

Payment Options

Paypal
You do not required a PayPal account to use credit card to purchase from this store. Although if you already have a PayPal account you may use it.

PayPal 

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Afterpay
Afterpay is available for online orders of $50 and above. To set up an Afterpay account and for further information please visit the Afterpay Website. Afterpay is currently only available online and not in store.

Credit Card
You may pay with Visa, Mastercard or American Express on our Checkout page. Credit card payments are processed through Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. More information available on the Stripe Website.

This site is protected by Comodo Positive SSL

SSL Certificate

 

Voodoo Business Club Account (Trade Discount)
I want to support other small businesses in their creative endeavours so I am introducing my Voodoo Business Club. This club is ideal for customers who want to purchase a variety of products as the discounts wil be applied to almost all products* I offer including fabric and patterns.

To become a VBC member email me (sales@voodoorabbit.com.au) with your business name and ABN.

VBC members will receive:

  • 10% off orders over $50*
  • 15% off orders over $250*
  • 20% off orders over $500*

You will be required to create an online account and once I add you to the VBC group your discount will be applied automatically on checkout.

* Full priced stock only and some exclusions apply (Pattern Drafting Supplies, Gift Cards, Classes/Workshops and Club Subscriptions are exempt from the Business Club discount)

Wholesale Account
Wholesale rates are available to approved customers for Voodoo Bag Hardware, Cork Fabric, toy eyes and Funky Friends Factory patterns. 

All of the items for wholesale can be found in the Wholesale Section, wholesale pricing is only visible if you are logged in with a wholesale account.

To open a wholesale account please email us (sales@voodoorabbit.com.au) with your business name and ABN.
You will be required to create an online account. Once you have been added to the wholesale group the discount will appear on the product listings where it is available. All other products will be full price.

  • Discount offered is 30 - 50% off RRP on applicable products
  • Minimum quantities apply - 1m for cork fabric and 3 packs for bag hardware, toy eyes and patterns (the 3 packs must be the type).
  • $100 minimum purchase
  • Afterpay is not available on wholesale purchases
  • All purchases are completed on a cash basis, no credit is offered

Please note that you can have either a Voodoo Business Club account or a Wholesale account, not both.

Bulk Purchases
A discount of 25% can be offered on full rolls of fabric and interfacing. Please email us (sales@voodoorabbit.com.au) directly if you are interested in purchasing full rolls.

Voodoo Bag Hardware can also be purchased in bulk quantities. If bulk quantities are offered on a product they will be available in the product listing. If there is not enough in stock for a bulk order please let us know that you are interested and we will order it in for you.