Welcome to Voodoo Rabbit Fabric | We ship Australia wide and Internationally | Ph: 0422 215 053

FAQs

Shipping & Delivery
We use Australia Post to ship all of our orders (www.auspost.com.au). Our shipping days are Tuesday, Wednesday and Friday.

Delivery times (as per Australia Post)

Australia
- Standard Mail (3-7 business days)
- Express Delivery (1 business day within the Australia Post Express Post Network, some regional areas may take longer. More information can be found on the Australia Post Website.)  

New Zealand/Asia
- Airmail only (3-10 business days)

International
- Airmail (5 - 15 business days)
- Seamail (up to business 60 days) 

More information on International delivery times can be found on the Australia Post Website

We except no responsiblity for any untracked/unregistered orders that are delayed or lost via the postal system.

Tax (Australian Orders)
10% GST is included in all prices and applies to all orders shipped within Australia. 

Tax (International Orders)
10% GST is removed from the price on international orders on checkout. Customs or import taxes may be charged, please check with your appropriate government department to see if these charges will apply. These taxes are set by the government of each country and are out of Voodoo Rabbit Fabric's control.

Returns & Replacements
Please contact us within 7 days if there is a problem with your order. We quality check all items prior to shipping. We will exchange or refund, if your item is faulty or not what you ordered, however we do not provide refunds if you change your mind. All faulty / incorrect goods must be returned prior to refund / exchange.

There are no refunds on products if you change your mind or make the wrong selection. If you have to colour match we recommend that you purchase the minimum amount first so that you can double check the colours. While we make every effort to represent colour accurately, every monitor is different and we cannot guarantee the colours you see will exactly match the colours of actual fabric and some colours just don't photograph accurately.

Workshops/Classes Refunds and Cancelations
Full payment of class fee upfront (unless a payment plan is offered) is required to secure your place in a class; once Voodoo Rabbit Fabric has received payment, your place will be guaranteed. If there are insufficient numbers to make a class viable, we may have to cancel or change the date. If Voodoo Rabbit Fabric cancels a class due to insufficient numbers your booking fee will be refunded or transferred to another class. If you are buying materials for a class, please check that the class is confirmed before going ahead with your purchases.

Should you need to cancel your place in the class for any reason, a full refund, minus a 10% administration fee, will be available until two (2) weeks prior to your class, after which NO refund will be given.

The class fees listed are for tuition only. All materials required to complete the classes are to be provided by the student unless otherwise noted in the class booking details.

Students must be 16 years or over, younger students can be assessed on a case-by-case basis, please email us for further information. If class is sold out please email us to join our waiting list and be first in for subsequent classes.

Viewing Orders
If you have set up an account with us then you can view all of your current and previous order. Log in to your account, you will be taken to your account page. Select My orders from the Left hand menu to see all of your Voodoo Rabbit Order. 

Updating Account Information
If you have set up an account with us then you can view and edit all of your account details. Log in to your account, you will be taken to your account page. Select Account Information from the left hand manu to change your name, email address or password.Select Address Book from the left hand manu to change your billing or mailing addresses.

Payment Options

Paypal
You do not required a PayPal account to use credit card to purchase from this store. Although if you already have a PayPal account you may use it.

PayPal 

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.

PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Credit Card
You may pay with Visa or Mastercard on our Checkout page. This site is protected by Comodo Positive SSL

SSL Certificate

 

Bank Deposit
Australian residents have the option of paying via Direct Bank Deposit. Bank transfer detail are included on your order confirmation which you should receive via email upon placing your order. Confirmation that your payment has been made would be much appreciated. If your payment is not received within 5 business days your order will be cancelled.

Voodoo Business Club (Trade Discount)
I want to support other small businesses in their creative endeavors so I am introducing my Voodoo Business Club. This club is ideal for customers who want to purchase a varierty of products as the discounts wil be applied to almost all products* I offer including fabric and patterns.

To become a VBC member email me (sales@voodoorabbit.com.au) with your business name and ABN.

VBC members will receive:

  • 10% off orders over $50*
  • 15% off orders over $250*
  • 20% off orders over $500*

You will be required to create an online account and once I add you to the VBC group your discount will be applied automatically on checkout.

* Full priced stock only and some exclusions apply (Pattern Drafting Supplies, Gift Cards, Classes/Workshops and Club Subscriptions are exempt from the Business Club discount)

Wholesale
I am very excited to annonce that I am going to be able to offer a wholesale rate on Voodoo Bag Hardware and Cork Fabric. This club is ideal for customers who are only interested in purchasing cork and bag hardware for bagmaking and retail. 

To open a wholesale account please email me (sales@voodoorabbit.com.au) with your business name and ABN.
You will be required to create an online account and once I add you to the wholesale group the discount will appear on the profuct listings where it is available. All other products will be full price.
Minimum quantities apply - 1m for cork fabric and 3 packs for bag hardware.

Bulk Purchases
A discount of 25% can be offered on full rolls of fabric and interfacing. Please email me (sales@voodoorabbit.com.au) directly if you are interested in purchasing full rolls.

Voodoo Bag Hardware can also be purchased in bulk quantities. If bulk quantities are offered on a product they will be availble in the product listing. If I do not have enough in stock for a bulk order please le me know that you are interested and I will order it in for you.